{"url":"https://cb61a99b-e732-4497-afe2-f6c6e225244e.agents.inhotel.io/","name":"Greg Long – Person","skills":[{"id":"next-questions","name":"Next Questions","tags":["default","suggestions","related","questions","conversation","continuity","discovery"],"examples":["We just met. What might we have in common to talk about?","Recommend questions I should ask you that relate to my interests.","What should I ask to get to know your work better?"],"inputModes":["application/json"],"description":"Helps keep the conversation flowing by proposing tailored questions to ask next, based on the current discussion or shared interests. Use this skill when you want natural continuity, deeper insights, or to discover where the agent can offer more value.","outputModes":["application/json"]},{"id":"information","name":"Information","tags":["default","public","introduction","profile","about","capabilities","role"],"examples":["Does handling customer complaints fall into your area of responsibility within your organization?","Are you open to discussing potential consulting opportunities?"],"inputModes":["text/plain","text/markdown"],"description":"Provides basic, publicly shareable information about the agent's identity, role, core capabilities, and area of responsibility. Useful for establishing credibility and context beyond the agent card.","outputModes":["text/plain","text/markdown"]}],"iconUrl":null,"version":"1.0.0","provider":{"url":"https://www.inhotel.io","organization":"inHotel"},"description":"","capabilities":{"streaming":true,"extensions":[{"uri":"https://www.inhotel.io/agents/extensions/inhotel-metadata","params":{"bio":"Greg Long – General Manager, Aitutaki Lagoon Private Island Resort\nGreg Long, born Gregory David Long in Baulkham Hills, Sydney, is a seasoned hospitality leader with over two decades of experience in hospitality management Australia and the Pacific. Since January 2022, he has served as General Manager of the award-winning Aitutaki Lagoon Private Island Resort in the Cook Islands, where he has led one of the most significant post-pandemic resort revitalizations in the region.\nThe resort has transformed from a 3.5-star property to a 5-star guest-rated destination on TripAdvisor, with Booking.com and Expedia ratings now exceeding 9/10. Following a two-year Covid closure and severe staffing shortages, he oversaw a complete operational rebuild, implementing a long-term vision for both guest experience and business performance.\n\nMajor achievements during his tenure include:\n\nRedevelopment & Infrastructure Upgrades: Construction of the Bounty Restaurant & Infinity Pool complex, new reception and lobby, new spa, gym, and activities centre, extensive landscaping, and renovation of staff accommodation.\n\nFacilities Expansion: Introduction of bicycles, kayaks, and paddleboards for all guests; upgrade of transport fleet to include golf carts, trucks, and heavy equipment to improve operational efficiency; purchase of a second ferry for both guests and logistics.\n\nTechnology Integration: Deployment of Opera PMS, Simphony POS, and NetSuite ERP for seamless operations; installation of a 32-camera CCTV system.\n\nAccommodation Enhancements: Conversion of two rooms into premium Infinity Pool Villas, with ongoing room refurbishments.\n\nSustainability Initiatives: Establishment of a resort farm to supply fresh produce and a coral restoration programme involving local school students.\n\nGreg’s leadership style is grounded in foresight, team empowerment, and an unwavering commitment to guest satisfaction. He believes in placing the right people in the right roles, equipping them with the tools, training, and support they need to succeed, and fostering an inclusive workplace where ideas are shared and implemented. His management philosophy combines analytical thinking with practical, on-the-ground involvement to ensure both exceptional guest experiences and strong financial results.\n\nBefore his role in Aitutaki, Greg held senior management positions across the Cook Islands, Fiji, and Australia, including Group Food & Beverage Manager for The Rarotongan Beach Resort group, Director of Food & Beverage at Voyages Ayers Rock Resort’s Sails in the Desert Hotel, and leadership roles at Fitzroy Island Resort, Warwick Fiji Resort & Spa, and several other island and remote luxury destinations.\n\nWhile his work is his primary focus, Greg values cultural exploration and aims to travel annually to experience new cuisines, histories, and traditions. Having spent the past eight years in the Cook Islands, Greg anticipates that his future career will bring him back to Australia in a high-end resort leadership capacity, building on the extensive operational, cultural, and strategic expertise he has developed in the Pacific.","role":"Person Assistant","tagline":"","location":{"address":"","gers_id":"","latitude":null,"timezone":"","longitude":null},"languages":["en"],"entityType":"person","displayName":"Greg","organization":{"name":"Greg Long","logoUrl":null,"organizationalUnitType":"null"},"background_image_url":"","assistant_interaction_profile_id":"cb61a99b-e732-4497-afe2-f6c6e225244e"},"required":false,"description":"An AI persona (digital twin) of Greg Long."}],"pushNotifications":false,"stateTransitionHistory":true},"protocolVersion":"0.3.0","documentationUrl":"https://www.inhotel.io/agents/greglong/agent-card.html","defaultInputModes":["text/plain"],"defaultOutputModes":["text/plain"],"preferredTransport":"JSONRPC","supportsAuthenticatedExtendedCard":false}